Jessica Joyce stands behind its merchandise with a two year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this two year period. Repair inquiries should be directed to our Customer Care Liaison. Typical turn-around time for repairs is 14 to 30 business days.
Please note, it may be necessary to provide proof of purchase in order to confirm that your repair request is covered by our policy.
If general wear and tear has diminished a handbag’s appearance, we suggest visiting a reputable leather care professional for refurbishment. We recommend Lovin’ my bags to give your bag a much needed spa day.
If you are located outside the Netherlands, please contact
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.
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